Reference

What You Agree to When You Use o999

These terms set out the rules that apply when you open an account, make deposits via bKash, Nagad or Rocket, and access the lobby. Access and eligibility depend on your local law and the regions we currently support — read this before you start.

Account eligibility rulesWallet and payment termsJurisdiction-dependent accessYour rights and our obligations
o999 What You Agree to When You Use o999
TERMS CONTACT

Reach Us About These Terms

Questions about what these terms mean for your account? Our support team handles account-level queries including eligibility questions, wallet disputes and requests to close or amend your account. Reach out through any of the channels below.

Live Chat Open the chat widget from any page in the lobby. Available during our published support hours for account and terms queries.
Email Support Send detailed terms or account questions to our support address. We aim to respond within one business day for written queries.
Help Centre The Help Centre covers common terms questions — account closure, wallet eligibility, and what happens if your region becomes unsupported.
HOW WE OPERATE

How o999 Handles Your Account and Data

Your account security and the integrity of your wallet transactions are things we take seriously. Here is how we handle the key areas these terms touch on.

Account Verification When you register, we verify your identity before processing your first withdrawal. This step protects your wallet — whether you withdraw to bKash, Nagad or Rocket — from unauthorised access.
Data Retention We retain account records for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of what we hold by contacting support.
Cookie and Session Use We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie preferences from your browser; blocking all cookies may affect account functionality.
Requesting Changes To update personal details, request account closure, or ask us to correct stored information, contact support via live chat or email. We process account-change requests within the timeframe stated in our Help Centre.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to your account and your rights as a user.

Account eligibility depends on your local law and the regions o999 currently supports. You must meet the age requirement in your jurisdiction and access the platform only where it is legally permitted.

Yes. Your account wallet supports deposits and withdrawals via bKash, Nagad and Rocket where those rails are available in your region. The same wallet you deposit from is typically used for withdrawals.

We post the updated version on this page. Continuing to use your account after the update date means you accept the revised terms. If you disagree, contact support to close your account before the change takes effect.

Contact our support team via live chat or email with your account details. We will confirm what data we hold and provide it within the timeframe required by applicable law in your region.

Contact support immediately via live chat. We can place a temporary hold on your account while we investigate. Change your password and PIN from the account settings page as a first step.

The same terms apply across all supported regions, including players in Dhaka and Chittagong. Local law always takes precedence where it conflicts with anything stated here.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.